This Privacy Policy describes how Hooray Wellness (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, need more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@hooraywellness.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Device Information

• Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: Shared with our processor Shopify.

• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  

Order Information

• Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential fraud, and when in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.

• Source of collection: Collected from you.

• Disclosure for a business purpose: Shared with our processor Shopify.

• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support.

• Source of collection: Collected from you.

• Disclosure for a business purpose: None.

• Personal Information collected: Any information provided when contacting customer support.
  
  

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Site. Learn more about Google’s privacy practices: https://www.google.com/intl/en/policies/privacy/.

• You can opt out of targeted advertising using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Using Personal Information

We use your Personal Information to provide our services, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Your Rights

GDPR (For EEA Residents)

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

Your Personal Information will initially be processed in Ireland and transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA (For California Residents)

If you are a California resident, you have the right to access the Personal Information we hold about you, request its correction, or deletion. You can also designate an authorized agent to submit these requests on your behalf. If you would like to exercise these rights, please contact us.

Cookies

A cookie is a small amount of data that is downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. These cookies help improve your browsing experience and provide analytical insights.

For more information on how we use cookies and how you can manage them, please visit www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail at hello@hooraywellness.com.

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

 

Last Updated: [30/03/25]